Support agencies over the Christmas period
Mental Health
Childline
Telephone: 0800 1111
1-2-1 counsellor chat
24-hour service
CAMHS
Telephone: 0300 123 9164 Monday to Friday 9am – 5pm (excluding bank holidays)
0800 028 0077 24-hour service
CAMHS Rise
Ensure young people who are in urgent need of care due to self-harming or suicidal thoughts get support they need
Telephone: 116 123
Shcft.rise@nhs.net
7 days a week
8am – 11pm Monday to Friday
8am – 9:30pm Weekends
Kooth
24-hour service
Shout
Text SHOUT to 85258
24-hour service
Papyrus
Confidential support and advice
Hopelineuk
0800 068 4141
9am to midnight including weekends and bank holidays
First steps
info@firststepsed.co.uk
Online referrals only
Monday – Friday 9am – 5pm (excluding bank holidays)
Physical health
111
Non urgent medical help
Telephone 111
24-hour service
999
Urgent medical or mental health support
Telephone 999
24-hour service
Your sexual health matters
Telephone 0800 328 3383
Monday to Friday 8am – 8pm
Saturday 1pm – 4pm
Closed on Sundays and Bank holidays
Housing
Derby City council
Go to the Council House
Corporation Street
Derby
De1 2FS
Telephone 01332 888777 Option 4
Monday to Friday 8:30am – 5pm
Outside of these hours you will be directed to emergency line
Shelter
Telephone 0808 800 4444
Monday to Friday 8am – 8pm
Weekends and Bank holidays 9am – 5pm
25th – 28th December & 1-3 January 9am – 5pm
Padley Homeless Centre
3 Becket Street
Derby
DE1 1HT
Telephone 01332 331280 – Monday to Friday 8am – 2pm
Present at homeless shelter – 7 days a week
Food Banks
Hope Centre
Curzon Street
Derby
DE1 1LL
Telephone 01332 341189
Tuesdays 1pm – 3pm
Friday 10:30am – 1pm
Trussell Trust
Telephone 0808 208 2138 – Monday to Friday 9am – 5pm closed on Bank holidays
Food bank opening times dependent on individual food banks
Rural Action Derbyshire
Opening times dependent on individual food banks 24 hours
LGBTQ+
Galop
LGBTQ+ people who have experience violence and abuse
Telephone 0800 999 5428 – Monday – Friday 10am – 5pm Wednesdays and Thursdays 10am – 8pm
Webchat
Found on website link – Wednesday and Thursday 5pm – 8pm
