Level 2 Certificate in Understanding Retail Operations (Free* if aged 19 or over)

The UK retail industry is one of the largest private sector employers, yet experiences a higher than average staff turnover at 17% across the sector.

With over 60 million customers making 320 million transactions per week, there is a constant need for workers with the knowledge and understanding to continue the success of the sector.

This qualification focuses on improving various skills and knowledge in order to create a career pathway within the retail industry.

The course is suitable for anyone looking to work, or currently working, within the retail industry at any level who wants to gain a comprehensive understanding of the various operations of a retail organisation.

There are no formal entry requirements for this course but a good understanding of both written and spoken English, as well as knowledge of using IT equipment, will be useful.

This course is split into eight manageable units, covering topics such as:

• Understanding customer service in the retail sector

• How teamwork contributes to the effectiveness of a retail business

• Dealing with customer queries and complaints

• Understanding the control, receipt and storage of stock.

This course will be delivered online.

There are no additional costs but access to IT equipment and the Internet is required.

You will complete workbooks using our online platform with 1:1 coach / tutor support.

You will be assessed through a portfolio of evidence which is put together during the course and demonstrates that you have met the required assessment criteria. On completion, the portfolio of evidence is submitted in an online format.

You could consider further qualifications in:

• Business Administration Principles
• Team Leading
• NVQ Customer Service
• NVQ Business Administration

For more information, contact liz.young@derby-college.ac.uk