Diploma in Customer Service Skills for Cabin Crew, Aviation and Airport Industries – Level 2

Candidates should apply for this course if they have a desire to work in a customer focussed job role within the travel and tourism sector. While the key focus of the course will be on the customer services skills for this sector, these skills are widely transferable and are required in a broad range of industry sectors.

The course will have a mixture of role play, theory and workplace activities for which students are expected to show commitment, reliability and a ‘can do’ approach, while often facing new environments or responsibilities.

Students will need to understand the importance of improving their English and Maths GCSE grades. This is essential for their onward progression to higher level courses and to enhance their CV.

This course is tailored for students who have the majority of GCSEs at grade 3 and who require English and Maths GCSE resits.

Candidates will need to be people-oriented and display professionalism in their behaviours at all times.

As work experience plays a large part in this course, candidates should be aware that some travel may be required and that early mornings, evenings or weekends may form part of their placements.

Units include:

• The Travel and Tourism Sector
• Aviation and Airports
• Skills for Cabin Crew
• Careers and Work Placement

Additional subjects and activities, such as GCSEs in English and Maths, work experience and tutorials, will also be part of the timetable.

This course will be delivered at the Roundhouse Campus. Learners should expect to be on-site for 3-4 days per week for face-to-face delivery.

It is expected that students will prioritise their time during the rest of the week for assessments, revision and research.

Work placements may be offered as block weeks, specified days or event-specific dates.

All students are expected to wear a blue blazer/tailored jacket and white collared shirt while attending lessons. They should also have smart shoes and matching tailored skirt or trousers for work placements, interviews and visits.

Students may be able to secure financial support towards the cost of the uniform.

It is advisable that students have their own laptop to aid them with their studies throughout the year.

There will also be a nominal charge for selected trips and visits. In previous years students have travelled to London to visit attractions, airports and events. They have also been to local visitor attractions and tourist destinations, conferences at the N.E.C. and Derby Arena, and local and regional mass passenger transport hubs.

Assessments will be carried out using a variety of methods including role play, presentations and activities.

Students will need to have good time management and organisation skills in order to meet the ongoing assessment deadlines successfully.

English and Maths are assessed through a series of national exams held in May/June.

Further Study

This course is designed for students to progress to the Level 3 Extended Diploma in Travel and Tourism. To do so, students will need to be successful in at least one of their GCSE resits, have excellent attendance and demonstrate strong time management skills.

Careers

You could consider a wide range of roles within the travel and tourism sector but the transferable customer service skills you will develop are relevant to a broad range of industry sectors and job roles.

For more information, contact Joanne.Devereux@derby-college.ac.uk / enquiries@derby-college.ac.uk or call us on 0800 0280289