Diploma in Customer Service – Level 2
This course is designed to support staff working in the customer service sector in a business within the public, private or voluntary sector.
Course Summary
Course Information for Students
Who is this course for?
This course is designed to support staff working in the customer service sector in a business within the public, private or voluntary sector.
Entry Requirements
Applicants must be in a role – either as an employee or in a regular voluntary role – where they handle front-line customer enquiries, using a variety of methods to manage and support customers across a wide range of situations.
You must have access to a computer and the Internet as this qualification is completed using an e-portfolio.
What will you learn?
This Diploma provides a statement of competence which includes a range of customer service duties.
Mandatory units are:
- Deliver customer service
- Understand customers
- Principles of customer service
- Understand employer organisation
- Manage personal performance and development
How will you learn?
This course will be delivered off site.
What will you need to bring with you?
How will you be assessed?
Where next?
Who do you contact for more information?
Course Information for Employers
Information for Employers
Career Information
DCG Success Stories
Discover how our students have achieved success. Their hard work and dedication to learning has enabled them to succeed in rewarding careers or progress onto higher education.
We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.
Course Information Last Updated On: October 16, 2024 1:33 pm
