Apprenticeship Vacancy Details

What will the apprentice be doing?

• Describe what an average day or week will be like and what tasks the apprentice could be doing
• You must include at least 3 bullet points, or your advert will be rejected
• Work within the Estates Department to deliver efficient clerical/customer service
• Predominantly working within a team of admin staff to deliver a quality, friendly, and helpful service to DCHS and our external customers, e.g. GPs, and other Trusts
• To answer queries and help with requests for Estates’ services from customers both internal and external
• To ensure the highest customer care levels for internal and external customers
• Receive telephone calls in a friendly manner, accurately recording messages, logging of work requests and ensuring suitable follow-up action, including re-direction as appropriate
• Assist with the processing of Estates orders and subsequent checking and processing of invoices for payment
• The use of photocopiers and other office equipment, ensuring they are adequately maintained on a daily basis, e.g. paper stocks/cartridge replacement
• To maintain and update electronic Estate recording and filing systems
• Prioritise own workload and meet deadlines to meet the post's requirements
• To provide clerical support, as required for Estates Managers throughout the department
• Work in conjunction with the Estates Admin Teams to ensure adequate office cover
• Carry out any other relevant general clerical duties which may be required from time to time in the operation of the department

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2. 

What is the expected career progression after this apprenticeship?

Currently working towards Band 2 Estates Customer Service Assistant. Once qualified we have progression opportunities to work into higher management. DCHS also provides In house and External Training to progress within the NHS.

Desired skills and personal qualities

Communication skills IT skills Customer care skills Team working Initiative Customer Service focused “can do” attitude Telephone skills Experience in Microsoft Office

Qualifications

GCSE English (Grade C/4 or above) Essential

GCSE Maths (Grade C/4 or above) Essential

Things to consider

Frequent requirement to use VDU/Keyboard for the majority of the day. Frequent sitting for long periods, with regular breaks. Occasionally taking telephone calls from distressed or angry customers/contractors. Frequent concentration required to accurately record requests and follow up actions. Pattern of work is unpredictable. Challenging part of role will be studying the apprenticeship alongside working.

Employer

Derbyshire Community Health Services NHS Foundation Trust

https://dchs.nhs.uk

Address

Ashgate Road
Ashgate
Chesterfield

Training provider

DCG

Contact

DCG

Apprenticeship Intermediate

Customer service practitioner (level 2)