Apprenticeship Vacancy Details

What will the apprentice be doing?

Business Support is Derby City Council’s centralised administrative service and provides a wide range of services across the different departments within the council.

The role is based within the Business Support Hub, we are looking for a motivated, forward-thinking person to join our busy team.  You will need to be enthusiastic with a professional outlook, positive attitude to work, self-motivated, work as part of a team and focused on achieving your goals and aspirations with a commitment to your own personal development. You will have the opportunity of a mixed working week with three days based in the Council House and the remaining time working from home.

• To carry out a range of administrative tasks as detailed in the current Business Support Menu within divisional and statutory timescales and standards to produce the required outcomes as requested
• To produce high-quality work following corporate, departmental and procedural guidelines
• To deal with incoming calls, post, electronic mail and visitors to ensure that their requests are dealt with appropriately adhering at all times to the council’s customer care policy
• To maintain a wide variety of electronic and paper systems ensuring data is entered in a timely and accurate manner whilst adhering to the council’s Data Protection and Information Governance Polices
• Provide all customers with a good customer service to ensure positive representation of the service
• You will be expected to demonstrate and be trained on other roles within the team
• Undertake training and additional duties in accordance with the general level of responsibility of the post, as required, as additional administrative processes are added to the Business Support Menu
• To undertake any other additional duties appropriate to the role
• Take part in the Council’s Corporate Development initiatives including E-Learning, and the Corporate Performance process, Great Performance Conversations
• Ensuring that all work complies with procedures and financial regulations
• Comply with confidentiality and data protection requirements at all times
• Comply with the Health and Safety at Work Act 1974 and Council Safety policies
• Adhere to council’s policies relating to Equalities and Environmental issues

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administrator Level 3.

Training schedule has yet to be agreed. Details will be made available at a later date.

What is the expected career progression after this apprenticeship?

Potential for a full-time role dependant on business needs upon completion.

Desired skills and personal qualities

Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Team working Initiative Non judgemental Patience

Qualifications

GCSE English (Grade C/4 or above) Essential

GCSE Mathematics (Grade C/4 or above) Essential

Things to consider

• This is a fixed term contract with Derby City Council for 24 months. • If we are interested in taking your application further, you will receive an email from a Derby College email address (niall.nanson@derby-college.ac.uk). Please make sure to check your Inbox as well as your Spam/Junk folders, to avoid missing out on this opportunity. Please consider whitelisting the @derby-college.ac.uk domain in your email system. Failure to respond to emails will lead to withdrawal of your application.

Employer

Derby City Council

https://www.derby.gov.uk/

Address

The Council House
Corporation Street
Derby
Derbyshire

Training provider

DCG

Contact

DCG

Apprenticeship Advanced

Business administrator (level 3)