Apprenticeship Vacancy Details

What will the apprentice be doing?

Being the first point of contact for service users, their family and health providers, serve to ensure that the right product, in the right condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame to the agreed specification and to the agreed performance, qualitative and financial targets. Enhancing customer experience by use of diplomacy and tact in difficult situations

The customer service role includes: 

• Managing inbound and outbound calls, leasing with service users, their families and prescribers – within Medequip agreed KPIs.
• Booking all delivery rounds in advance for Technicians and Service Engineers, utilising the software appropriately.
• Ensuring all client and delivery details are correct and up to date, adding notes to the system where necessary.
• Ensuring emergency jobs are actioned within the agreed KPI by relaying the requirements to the technicians and warehouse.
• Ensuring all steps are taken to contact the client, and leasing with the prescriber, putting order on review, when contact is not achieved.
• Answering emails and complaints within Medequip agreed timeframes.
• Liaising between health professional and service users.
• Ensure Technician’s mix of work is acceptable, assessing the workload.
• Managing reception and facilitating retail sales. 

What training will the apprentice take and what qualification will the apprentice get at the end?

• Customer Service Level 2 qualification
• All training is carried out at the workplace
• Functional Skills in maths and English (if required)

What is the expected career progression after this apprenticeship?

• Customer Service Coordinator.

Desired skills and personal qualities

Communication skills IT skills Customer care skills Problem solving skills Administrative skills Team working Non judgemental Patience

Qualifications

GCSE or equivalent English and Maths (Grade 2/E) Essential

Things to consider

• Up to 29 days holiday (including bank holidays) • Pension scheme • Life assurance • Cycle to work scheme • Care First employee assistance programme including free counselling • Discount arrangements • Free uniform • Opportunities for career progression

Employer

MEDEQUIP ASSISTIVE TECHNOLOGY LIMITED

https://www.medequip-uk.com/

Address

Unit 3
Wimsey Way
Alfreton Trading Estate
Alfreton

Training provider

DCG

Contact

DCG

Apprenticeship Intermediate

Customer service practitioner (level 2)