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Apprenticeship Vacancy Details

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TECHNICAL SUPPORT APPRENTICE

CAME BPT UK LIMITED

As a Technical Support Apprentice you will work alongside the existing team to provide technical customer service to our Gate Automation Installer customers, via telephone, email and messaging.

Apprenticeship Summary

Wage

£13,995 a year

Working week

Monday to Friday 9am to 5pm with 1 hour for lunch.

Expected duration

1 Year

Possible start date

18-04-2025

Date posted

04-03-2025

Apprenticeship level

Intermediate

Reference number

1000307276

Positions

2

What will the apprentice be doing?

·        Perform technical support and advice in a logical and methodical manner to installers, users and internal sales and marketing colleagues.

·        Read and interpret wiring diagrams and operator instructions with the ability to communicate technical knowledge remotely to varying skilled users.

·        Continuous improvement by participation in company training.

·        Take ownership of user problems, escalate when appropriate to team leader / Manager.

 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • L2 Customer service practitioner Apprenticeship Standard

What is the expected career progression after this apprenticeship?

  • Technical Support Engineer (Gate Automation)

Requirements and prospects

Desired skills and personal qualities

Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Initiative Non judgemental Patience Posative attitude Technical aptitude Read and interpret diagrams Read operator instructions

Qualifications

GCSE English (Grade 2/E) Essential

GCSE Maths (Grade 2/E) Essential

Things to consider

About the employer

CAME UK is an international company manufacturing a range of specialist security products, primarily Video entry systems and Gate automation. We deal directly with trade professionals and distributors in the UK and provide industry leading training, sales and technical support across our 5 branches. We have grown continually over the last 20 years and are always looking to be better at everything we do. Our office in Castle Donington is friendly and vibrant, with a great team of people and culture of pulling together and sharing the success of our efforts. We enjoy working here, and it’s important that you enjoy working with us and feel part of the team. If you like being challenged, valued and getting ‘stuck in’, you might like it here!

Employer

CAME BPT UK LIMITED

www.came.com/uk

Address

Unit 1b Sills Road
Castle Donington
Derby

Training

Training provider

DCG

Contact

DCG

Apprenticeship Intermediate

Customer service practitioner (level 2)