Apprenticeship Vacancy Details
As a Technical Support Apprentice you will work alongside the existing team to provide technical customer service to our Gate Automation Installer customers, via telephone, email and messaging.
Apply Now for TECHNICAL SUPPORT APPRENTICE
Closing Date: 25-03-2025
Apprenticeship Summary
Wage
£13,995 a year
Working week
Monday to Friday 9am to 5pm with 1 hour for lunch.
Expected duration
1 Year
Possible start date
18-04-2025
Date posted
04-03-2025
Apprenticeship level
Intermediate
Reference number
1000307276
Positions
2
What will the apprentice be doing?
· Perform technical support and advice in a logical and methodical manner to installers, users and internal sales and marketing colleagues.
· Read and interpret wiring diagrams and operator instructions with the ability to communicate technical knowledge remotely to varying skilled users.
· Continuous improvement by participation in company training.
· Take ownership of user problems, escalate when appropriate to team leader / Manager.
What training will the apprentice take and what qualification will the apprentice get at the end?
- L2 Customer service practitioner Apprenticeship Standard
What is the expected career progression after this apprenticeship?
- Technical Support Engineer (Gate Automation)
Requirements and prospects
Desired skills and personal qualities
Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Initiative Non judgemental Patience Posative attitude Technical aptitude Read and interpret diagrams Read operator instructions
Qualifications
GCSE English (Grade 2/E) Essential
GCSE Maths (Grade 2/E) Essential
Things to consider
About the employer
CAME UK is an international company manufacturing a range of specialist security products, primarily Video entry systems and Gate automation. We deal directly with trade professionals and distributors in the UK and provide industry leading training, sales and technical support across our 5 branches. We have grown continually over the last 20 years and are always looking to be better at everything we do. Our office in Castle Donington is friendly and vibrant, with a great team of people and culture of pulling together and sharing the success of our efforts. We enjoy working here, and it’s important that you enjoy working with us and feel part of the team. If you like being challenged, valued and getting ‘stuck in’, you might like it here!
Employer
CAME BPT UK LIMITED
www.came.com/uk
Address
Unit 1b Sills Road
Castle Donington
Derby
Training
Training provider
DCG
Contact
DCG
Apprenticeship Intermediate
Customer service practitioner (level 2)
