Apprenticeship Vacancy Details

What will the apprentice be doing?

Duties will include:

• To actively participate in an organised programme of training leading towards the achievement of Customer Service Practitioner Level 2
• Contributing to effective provision of front-line services in a call centre environment; providing first line of enquiry on Derby Homes services
• Dealing with all housing enquiries
• Maintaining accurate customer records using computer systems
• Record keeping and system updating
• Dealing with confidential information
• Listen attentively to customer requirements, asking pertinent questions to establish facts in order to gain a full understanding of the customer’s needs
• You will maintain evidence in a personal online portfolio in a format which meets the awarding body requirements.
• Take an active part in meetings with assessors and provide evidence of tasks as requested
• Undertake the training required to enable you to carry out the duties contained within this job description

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 Apprneticeship Standard:

• An apprenticeship includes regular training with a college or other training organisation
• At least 20% of your working hours will be spent training or studying

What is the expected career progression after this apprenticeship?

• There is no guarantee of a permanent position at the end of the Apprenticeship, however opportunities and vacancies will arise which Apprentices can apply for

Desired skills and personal qualities

Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Team working Initiative Non judgemental Patience

Qualifications

GCSE English (Grade C/4 or above) Essential

GCSE Maths (Grade C/4 or above) Essential

Things to consider

If we are interested in taking your application further, you will receive an email from a derby college email address lauren.stapleton@derby-college.ac.uk. Please make sure that you check your inbox as well as your spam/junk folders so you do not miss out on the opportunity to apply. We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications. In order to avoid missing an opportunity to apply please submit your application as early as possible.

Employer

DERBY HOMES LIMITED

https://www.derbyhomes.org/

Address

839 London Road
Alvaston
Derby

Training provider

DCG

Contact

DCG

Apprenticeship Intermediate

Customer service practitioner (level 2)