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Level: 3

Location: Workplace

Years: 1

Weeks: 36

Hours: 2.00

Start: Roll On Roll Off - Contact Us

Days / Times: Contact Us

Tuition (£): 1987.00*

24+ Loan Amount: 1987.00****

Interview: Y

Course Summary

This qualification provides a sound skills base for any person who is in a managerial or supervisory position within a retail environment. The course will enhance and expand your knowledge and give you a wider skill base.

Entry requirements

There are no entry requirements to access this programme other than you must be employed in a role with leadership responsibilities.

Course Content

Mandatory Unit

  • Work Effectively in your Retail Organisation

Optional Units

Group B

  • Audit Stock Levels and Inventories in a Retail Environment
  • Source Required Goods and Services in a Retail Environment
  • Monitor and Help Improve Food Safety in a Retail Environment
  • Manage Staff to Receive Goods in a Retail Environment
  • Organise and Monitor the Storage of Stock in a Retail Environment
  • Maintain the Availability of Goods on Display in a Retail Environment to Promote Sales
  • Manage the Payment Transaction Process in a Retail Environment
  • Help Customers to Choose Alcoholic Beverages in a Retail Environment
  • Help Customers to Choose Specialist Products in a Retail Environment
  • Deputise for the Leader of a Team
  • Contribute to the Continuous Improvement of Retail Operations
  • Manage the Prevention of Wastage and Loss in a Retail Environment
  • Produce Staffing Schedules to Help a Retail Team to Achieve its Targets
  • Monitor and Support Secure Payment Point Use During Trading Hours

Group C

  • Process Greengrocery Products for Sale in a Retail Environment
  • Maintain Food Safety while Working with Food in a Retail Environment
  • Pick Products in a Retail Environment to Fulfil Customer Orders
  • Check Stock Levels and Sort out Problems with Stock Levels in a Retail Environment
  • Demonstrate Products to Customers in a Retail Environment
  • Cash Up in a Retail Environment
  • Promote the Store’s Credit Card to Customers in a Retail Environment
  • Provide Service to Customers in a Dressing Room in a Retail Environment
  • Promote Food or Drink Products by offering Samples to Customers
  • Help Customers to Apply for a Retail Store's Credit Card and Associated Insurance Products
  • Help Customers to Choose Delicatessen Products in a Retail Environment
  • Portion Delicatessen Products to Meet Customer  Requirements in a Retail Environment
  • Operate a Customer Record Card System on a Beauty Counter in a Retail Environment
  • Organise the Delivery of Reliable Customer Service
  • Improve the Customer Relationship
  • Work with Others to Improve Customer Service
  • Monitor and Solve Customer Service Problems
  • Promote Continuous Improvement in Customer Service

How will I be assessed?

You will be assessed in the workplace by an assessor who is assigned to you. A variety of assessment styles will be used, including written questions, observations and professional discussion, work products and witness testimony.

Are there any additional costs or specialist equipment required?

There are no extra costs.

What can I do after this course?

Further Study

  • QCF Diploma Retail Management Level 3


  • Retail Sales Management


* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.
**** Advanced Learner Loan: if you are aged 19 or over and want to study at Level 3, 4, 5 or 6, you could apply for an Advanced Learner Loan to help with the costs of your study. This is the fee that would need to be financed by a successful application for a loan. Alternatively, you or your employer could pay the fees directly.

Richard Auzins

Richard Auzins

Starting out in a retail career with M&S

Fashion enthusiast Richard Auzins has used his Diploma in Visual Merchandising as a springboard to working with Marks & Spencer

Richard has started out as a warehouse operative at the company’s distribution centre in Castle Donington, with a view to progressing his merchandising career within M&S. He especially enjoys dealing with the online sales side of the operation.

Richard had originally considered university but then discovered the specialist advanced course in Visual Merchandising at Derby College. Keen on keeping up with latest fashion trends, the course enabled him to translate his passion for fashion into a career.

Although I’m working in logistics, I’m still involved with fashion and homewares every day. The Derby College course helped me get the job and having a qualification in retail merchandising has made me more confident in sharing my ideas at work.

I’d like to move into visual merchandising one day but at the moment I enjoy what I do and M&S is a great business to work for.
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