This apprenticeship covers the skills needed to provide excellent customer service – essential to any organisation’s success. It will serve you well in many industries, enhancing your knowledge and allowing you to reflect on your experience to improve your personal development.
You can progress to the NVQ Level 3 or Advanced Apprenticeship in Customer Service, take Level 2/3 qualifications in subjects such as Business and Administration and Team Leading, or pursue other routes of self-development.
You will be gaining more experience within your current job role at work and can take your career forward in customer service settings in many diverse industries.
Derby College student Sukhveer Singh Dhadwal is planning to study for a business degree abroad after successfully completing his Level 3 Advanced Extended Diploma in Business. Sukhveer, who is 19 and from Littleover, would very much like to take his degree at a university in the USA or Canada – and believes that going to Derby College, has given him the impetus to pursue his career goals.Sukhveer's main ambition is to be his own boss, which is why, after gaining A levels in psychology, chemistry, biology and geology at sixth form college, he went on to study business. Sukhveer, who got the idea of studying overseas after visiting Miami University last year, is considering applying to universities in California and possibly the University of Alberta in Canada. He is unsure exactly which subject he would like to take, but is keen to gain a degree relevant to business such as accountancy or economics. Ultimately he would like to start his own business in the States or Canada in a tech-related field such as gadgets.
He said: "Going to Derby College has helped inspire me. Unlike sixth form college you're encouraged to take more responsibility for yourself.
"Studying in the USA or Canada will be a great adventure and going to Derby College has taught me to be so much more independent." I've talked through my university plans with my tutors and they've helped me find links to overseas courses etc."