You’ll gain a sound skills base to play an important support role in any organisation, regardless of the sector in which you ultimately work. This apprenticeship is a strong foundation for a rewarding career, boosting your confidence, abilities and promotion prospects.
You will be assessed on and off the job where you will be given dedicated mentors to support and guide you through your qualification. Day release options will be discussed with you and your employer.
You may be able to progress to the Advanced Business and Administration Apprenticeship or perhaps consider a Customer Service or Management course.
You will be gaining more experience within your current role at work and can continue to progress your career in an office, business or management environment.
As a Customer Service apprentice, Natasha Thomas sailed into a new career with classic narrow boat company Avante.
Her placement with the Willington firm – which involved helping run the office, liaising with customers from around the world, inspecting the boats and even driving them occasionally under supervision – led directly to the offer of a full-time job.
Natasha’s success was supported by the NVQ in Customer Service she took at Derby College during her placement.
I knew I wanted to work in customer service but in a role that was a bit different. I love this job. No day is ever the same and there’s always so much variety. My College tutor was really encouraging and regularly came to see me at Avante to go through my course work.