« Go Back

Intermediate Apprenticeship in Business and AdministrationApply Now »

Course Image
Level: 2

Location: Workplace

Years: 1

Interview: Y

Course Summary

This apprenticeship is appropriate for people who hold a general administration post. 

You will need to be completing a range of administration tasks which may include using the telephone, data input, photocopying, filing and using office equipment. This apprenticeship is a strong foundation for a rewarding career, boosting your confidence, abilities and promotion prospects.

The qualification is delivered and assessed in the workplace and you will be responsible for producing an electronic portfolio of evidence.

Entry requirements

GCSE grades A-D in English and Maths or the equivalent are desirable.
 
You will be required to attend an interview before enrolling on this course.
 
In addition to good literacy and numeracy skills, you will need to be well motivated and self disciplined.
 
You must be willing to use and maintain an e-portfolio of evidence.

Course Content

The Level 2 Diploma in Business Administration contains six mandatory units:
  • Communication in a business environment
  • Understand employer organisations
  • Principles of providing administrative services
  • Principles of document production and information management
  • Manage personal performance and development
  • Develop working relationships with colleagues

There is also a range of optional units you will complete. These could include handling mail, providing reception services, producing business documents and using and maintaining office equipment.  These will be decided by matching your job role to the list of optional units and selecting those for which you are able to generate evidence of your performance in the workplace

 

The apprenticeship also includes:

  • Functional Skills at Level 1 in Mathematics, English and ICT (if applicable)
  • Personal Learning and Thinking Skills (embedded within the qualification)
  • Employment Rights and Responsibilities (delivery method to be agreed with your assessor - it could be embedded within your main qualification or may be an additional unit.)

How will I be assessed?

For the vocational element of your apprenticeship, you will be assessed on the job, using a range of methods including the production of evidence such as case histories, work products, questions, witness testimonies, professional discussion and observations.  These will be uploaded into an electronic portfolio.

You may need to attend the College on day release/block release in order to achieve your Functional Skills.  This will be evidenced through the completion of end tests in each subject.

Are there any additional costs or specialist equipment required?

No

What can I do after this course?

Further Study

You may be able to progress to the Advanced Business and Administration Apprenticeship or perhaps consider a Customer Service or Management course.

Careers

You will be gaining more experience within your current role at work and can continue to progress your career in an office, business or management environment.

 

Natasha Thomas

Natasha Thomas

Navigating a customer service career

As a Customer Service apprentice, Natasha Thomas sailed into a new career with classic narrow boat company Avante.

Her placement with the Willington firm – which involved helping run the office, liaising with customers from around the world, inspecting the boats and even driving them occasionally under supervision – led directly to the offer of a full-time job.

Natasha’s success was supported by the NVQ in Customer Service she took at Derby College during her placement.

I knew I wanted to work in customer service but in a role that was a bit different. I love this job. No day is ever the same and there’s always so much variety. My College tutor was really encouraging and regularly came to see me at Avante to go through my course work.
Go to top