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Advanced Apprenticeship in Customer ServiceApply Now »

Course Image
Level: 3

Location: Workplace

Years: 1

Interview: Y

Course Summary

This apprenticeship equips you with a broader understanding of how to improve customer service for the benefit of your organisation. It’s ideal if you work within an environment where you deal with people as customers on a daily basis and are seeking to take on a more senior role.

Entry requirements

Course Content

There are two mandatory units:
  •  Demonstrate understanding of customer service
  •  Demonstrate understanding of the rules that impact on improvements in customer service
There are optional units too.

How will I be assessed?

You will be assessed on and off the job and will have dedicated mentors to support and guide you towards your qualification. Day release options will be discussed with you and your employer.

Are there any additional costs or specialist equipment required?

No

What can I do after this course?

Further study
You can advance your skills with qualifications in management such as the NEBSM (ILM) or NVQ Management Levels 3 or 5. Alternatively, you can take other routes of self-development.

Careers
Career options are broad and varied in the many customer service sector industries.

 

Rufaro Hwindingwi

Rufaro Hwindingwi

Rufaro’s enrolment day leads to a job and future in business

When teenager Rufaro Hwindingwi left school after her GCSEs, she was unsure which career was right for her.

The teenager went to a Derby College enrolment day with an idea that business might be a good path to follow. Now she is studying Level 2 business and has a part-time job with award-winning Derby estate agents Hannells.

She also has her sights set on Business at Level 3, before going on to university to a take a Business Management Degree and then a Masters.

But Rufaro, 17, explained that initially she planned to follow her mother into health and social care...but the subject was not her main passion.

She liked the style and content of Derby College's module based Level 2 business course saying she prefers coursework to exam-based learning.

Rufaro said she has studied eight units, with areas including the techniques and purpose of branding and the value of brand recognition, as well as how to be professional online, on the phone and face-to-face.

She has also learnt about managing cashflow, cashflow forecasts and how to analyse break even graphs and charts.

As part of her studies, Rufaro had two weeks' work experience with Hannells Estate Agents through its Academy link with Derby College.

Hannells area sales manager Victoria Downing said: "Derby College's business course is designed to prepare students for the workplace. Rufaro really was outstanding. We were able to have a conversation about her working part-time with us, because we had an unfilled vacancy, and it's great to have her with us."

Derby College's Employer Academy programme aims to boost students' employability skills and job prospects as well as giving employers the opportunity to shape the college curriculum.

It also reduces employers' costs for recruiting young people into job and apprenticeship roles after their College course.

I'm going to continue with Hannells and then go onto Level 3 in business at Derby College. That's my next step. Then I'm thinking of a Business Management degree at Birmingham City University or the University of Birmingham. I think Business Management may be a base for another course, maybe a Masters.

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