This course is aimed at practising or aspiring first line managers, team leaders and supervisors. The qualification develops management skills and equips participants with the knowledge and abilities they need to succeed in a team leading or supervisory role.
Ideally you should be a practising or aspiring supervisor/manager. Applicants who are new to the course must take a numeracy and literacy Level 2 initial assessment test and an interview to ensure that the programme is suitable for them.
You will build your knowledge and understanding of solving work-based problems and making decisions based on gathering and interpreting information and evaluating options to determine the most appropriate solution.
You will also develop an awareness of the factors that influence how people behave at work and you will investigate a range of leadership styles to motivate individuals and monitor performance.
There is the opportunity to look at the importance of planning and delegation and, in the later stages of the course, you will explore how effective communication at work can increase staff motivation and productivity.
Modules could include:
Assessment is by coursework and observations.
There are no additional costs as ILM membership is included within the course fees.
Successful completion of this qualification will provide progression opportunities to other qualifications such as the ILM Level 6 Award in Management.
As a Customer Service apprentice, Natasha Thomas sailed into a new career with classic narrow boat company Avante.
Her placement with the Willington firm – which involved helping run the office, liaising with customers from around the world, inspecting the boats and even driving them occasionally under supervision – led directly to the offer of a full-time job.
Natasha’s success was supported by the NVQ in Customer Service she took at Derby College during her placement.
I knew I wanted to work in customer service but in a role that was a bit different. I love this job. No day is ever the same and there’s always so much variety. My College tutor was really encouraging and regularly came to see me at Avante to go through my course work.