This qualification is developed for those who provide advice and guidance to clients. It is applicable to those working in a range of services including government agencies, schools, colleges, universities, prison services, trade unions, voluntary services, charities and human resources.
There are no formal entry requirements, but you must be in a role where you are able to give advice and guidance.
There are various optional units which will be agreed with your assessor at the initial skillscan stage. However, mandatory units are:
You will be assessed via a variety of methods including work products, personal reports, questions and answers.
You could progress to management or learning and development qualifications at various levels.
As a Customer Service apprentice, Natasha Thomas sailed into a new career with classic narrow boat company Avante.
Her placement with the Willington firm – which involved helping run the office, liaising with customers from around the world, inspecting the boats and even driving them occasionally under supervision – led directly to the offer of a full-time job.
Natasha’s success was supported by the NVQ in Customer Service she took at Derby College during her placement.
I knew I wanted to work in customer service but in a role that was a bit different. I love this job. No day is ever the same and there’s always so much variety. My College tutor was really encouraging and regularly came to see me at Avante to go through my course work.