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Intermediate Apprenticeship in Retailer (standard)Apply Now »

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Level: 2

Location: Workplace

Years: 1

Interview: Y

Course Summary

The main purpose of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments, for example using a till.  Retailers must be passionate about delivering a quality service that always aims to exceed customers' expectations. 

Entry requirements

The apprentice should be working in an operational role within the industry to start on this apprenticeship standard.

The apprentice should have Maths and English GCSE graded A-D or relevant industry experience.

Course Content

  • Customer
  • Business
  • Financial
  • Marketing
  • Communications
  • Sales and Promotion
  • Product and service
  • Brand reputation
  • Merchandising
  • Stock
  • Technical
  • Team
  • Performance
  • Legal and governance
  • Diversity
  • Environment

How will I be assessed?

You will be assessed throughout your programme via observations, witness testimonies, work products, questioning, etc.

At end point assessment, you will be required to complete:

  • A 30-minute on demand multiple choice test
  • A two-hour observation of your knowledge, skills and behaviours
  • A one-hour structured meeting led by the independent end point assessor involving you and your employer.

Are there any additional costs or specialist equipment required?

You will be provided with any personal protective equipment required to legally and safely undertake your role.

What can I do after this course?

You can progress to a further apprenticeship programme such as Retail Team Leader Level 3.



Richard Auzins

Richard Auzins

Starting out in a retail career with M&S

Fashion enthusiast Richard Auzins has used his Diploma in Visual Merchandising as a springboard to working with Marks & Spencer

Richard has started out as a warehouse operative at the company’s distribution centre in Castle Donington, with a view to progressing his merchandising career within M&S. He especially enjoys dealing with the online sales side of the operation.

Richard had originally considered university but then discovered the specialist advanced course in Visual Merchandising at Derby College. Keen on keeping up with latest fashion trends, the course enabled him to translate his passion for fashion into a career.

Although I’m working in logistics, I’m still involved with fashion and homewares every day. The Derby College course helped me get the job and having a qualification in retail merchandising has made me more confident in sharing my ideas at work.

I’d like to move into visual merchandising one day but at the moment I enjoy what I do and M&S is a great business to work for.
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