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Advanced Apprenticeship for IT, Software, Web and Telecomms Professionals Apply Now »

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Level: 3

Location: Workplace

Years: 1

Interview: Y

Course Summary

This qualification is designed to prepare learners for employment in the IT and telecoms sector and is suitable for those who have decided that they wish to enter a specific area of work within the industry.

Entry requirements

You need GCSE English and Maths at grades A-C (grade 4 or above). You will have an interview prior to your enrolment and you will be required to sit an initial English and maths diagnostic assessment and a skillscan. Your assessor will carry these out at your workplace. In addition to good literacy and numeracy skills, you will need to be well motivated and self-disciplined.

Course Content

This programme comprises a mix of competence and knowledge-based units such as:

  • Health and Safety
  • Develop Own Effectiveness and Professionalism
  • Customer Care in ICT
  • Technical Fault Diagnosis
  • Remote Support for Products and Services
  • Security of ICT Systems
  • Technical Advice and Guidance

There are also other units for your technical certification.

How will I be assessed?

Your assessor will support and guide you as you work towards the qualification, with assessment taking place both on and off the job. Training in Employment Rights and Responsibilities and Functional Skills will be delivered via a flexible approach, depending on your experience. You will also be assessed while you attend classes in College.

Are there any additional costs or specialist equipment required?

All materials will be provided by Derby College.

What can I do after this course?


You could consider roles such as:

  • Business Analyst
  • Computer Games Designer
  • Computer Games Technical Support Person
  • Computer Hardware Engineer
  • Computer Service Technician
  • Internet/Web Professional
  • IT Product Developer
  • IT Technical Sales Specialist
  • IT Trainer
  • Telecommunications Technician


Further study

At Level 3 apprentices could progress to higher education vocational qualifications such as the Pearson BTEC Level 4 HNC Diploma in Computing and Systems Development.








Sam Lavelle

Sam	Lavelle

Digital Marketing apprentice Sam meets Prime Minister during London Fashion Week

Working for prestigious knitwear brand John Smedley has brought marketing apprentice Sam Lavelle lots of exciting opportunities – not least meeting the Prime Minister at London Fashion Week.Sam, who is taking digital marketing qualifications via Derby College as part of his apprenticeship, was among a number of UK fashion apprentices who spoke with Theresa May during the event.The Prime Minister was there to champion the UK's fashion industry – and highlight the vital contribution apprenticeships make in ensuring the sector remains a global leader.Sam, who has been with John Smedley since April, is delighted to have the chance to work alongside highly experienced and knowledgeable people on a daily basis.He is also enjoying working towards an OCR in IT through Derby College which will further his digital marketing skills.Sam said:

It's great. My tutors are supportive and I'm assessed in the workplace so I don't have to go into college. A lot of my learning is done online, which is also very convenient, and my assessors are flexible with meetings.
"Digital marketing is a big part of my role at John Smedley and I'm heavily involved in producing social media and other written website content for the company's central hub.

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