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Advanced Apprenticeship for IT, Software, Web and Telecoms ProfessionalsApply Now »

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Level: 3

Location: Workplace

Years: 1

Interview: Y

Course Summary

This qualification is designed to prepare learners for employment in the IT and telecoms sector and is suitable for those who have decided that they wish to enter a specific area of work within the industry.

Entry requirements

You need GCSE English and Maths at grades A-C (Grade 4 or above). You will have an interview prior to your enrolment and you will be required to sit an initial English and maths diagnostic assessment and a skillscan. Your assessor will carry these out at your workplace. In addition to good literacy and numeracy skills, you will need to be well motivated and self-disciplined.

Course Content

This programme comprises a mix of competence and knowledge-based units such as:

  • Health and Safety
  • Develop Own Effectiveness and Professionalism
  • Customer Care in ICT
  • Technical Fault Diagnosis
  • Remote Support for Products and Services
  • Security of ICT Systems
  • Technical Advice and Guidance

There are also other units for your technical certification.

How will I be assessed?

Your assessor will support and guide you as you work towards the qualification, with assessment taking place both on and off the job. Training in Employment Rights and Responsibilities and Functional Skills will be delivered via a flexible approach, depending on your experience. You will also be assessed while you attend classes in College.

Are there any additional costs or specialist equipment required?

All materials will be provided by Derby College.

What can I do after this course?


You could consider roles such as:

  • Business Analyst
  • Computer Games Designer
  • Computer Games Technical Support person
  • Computer Hardware Engineer
  • Computer Service Technician
  • Internet/Web Professional
  • IT Product Developer
  • IT Technical Sales Specialist
  • IT Trainer
  • Telecommunications Technician

Further study

At Level 3 learners could progress to higher education vocational qualifications such as the Pearson BTEC Level 4 HNC Diploma in Computing and Systems Development. At Level 4 learners could progress to higher education vocational qualifications such as the Pearson BTEC Level 5 HND Diploma in Computing and Systems Development.


Sam Mount

Sam Mount

Logging into a social media career

Apprentice Sam Mount is helping Derby’s Cathedral Quarter Hotel to improve its social media presence. He is one of three apprentices recruited by the hotel across its operations in a new partnership with Derby College.

One of the city’s top boutique establishments, the hotel is a business focused on customer experience, and values its social media credibility highly. Sam’s work plays an important role in communicating and engaging with customers as well as building the hotel brand through creative platforms.

He attends Derby College on day release every two months as he works towards an NVQ award.

While the social side of university life appealed to me, I wasn’t convinced that I wanted to study for three years, especially when there was no guarantee of a job at the end of it.

I’d always been interested in both the software and hardware aspects of computer technology, so when I saw the social media opportunity on the national apprenticeship website, I decided to give it a go.
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