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Level: 3

Location: Workplace

Years: 1

Interview: Y

Course Summary

This apprenticeship is appropriate for people who hold an administration role which includes a wide range of duties and an appropriate amount of responsibility and autonomy.

The qualification is delivered and assessed in the workplace and you will be responsible for producing an electronic portfolio of evidence which confirms your ability to perform a range of administrative tasks in the workplace.


Entry requirements

GCSE grades A-C in English and Maths or the equivalent are desirable. 
You will be required to attend an interview before enrolling on this course.
In addition to good literacy and numeracy skills, you will need to be well motivated and self disciplined. You must be willing to use and maintain an e-portfolio of evidence.

Course Content

The Level 3 Diploma in Business Administration contains five mandatory units:
  • Communicate in a business environment
  • Manage personal and professional development
  • Principles of business communication and information
  • Principles of administration
  • Principles of business

There is also a range of optional units to complete. These could include developing and delivering presentations, analysing and presenting business data, procuring products and services, and using email among many others.  These will be decided by matching your job role to the list of optional units and selecting those for which you are able to generate evidence of your performance in the workplace.

The apprenticeship also includes:

  • Functional Skills at Level 2 in Mathematics, English and ICT (if applicable)
  • Personal Learning and Thinking Skills (embedded within the qualification)
  • Employment Rights and Responsibilities (the delivery method is to be agreed with your assessor - it could be embedded within your main qualification or may be an additional unit)


How will I be assessed?

For the vocational element of your apprenticeship, you will be assessed on the job, using a range of methods including the production of evidence such as case histories, questions, witness testimonies, professional discussion and observations.   These will be uploaded into an electronic portfolio.

You may need to attend the College on a day release/block release basis in order to achieve your Functional Skills.  These will be evidenced through the completion of end tests in each subject. 


Are there any additional costs or specialist equipment required?


What can I do after this course?

Further study
You may wish to consider Level 3 qualifications in fields such
as customer service and management or other routes of self development.
The apprenticeship could help you to advance your career in an office or
administrative environment and to broaden your role to include
elements such as team leading and customer service.


Natasha Thomas

Natasha Thomas

Navigating a customer service career

As a Customer Service apprentice, Natasha Thomas sailed into a new career with classic narrow boat company Avante.

Her placement with the Willington firm – which involved helping run the office, liaising with customers from around the world, inspecting the boats and even driving them occasionally under supervision – led directly to the offer of a full-time job.

Natasha’s success was supported by the NVQ in Customer Service she took at Derby College during her placement.

I knew I wanted to work in customer service but in a role that was a bit different. I love this job. No day is ever the same and there’s always so much variety. My College tutor was really encouraging and regularly came to see me at Avante to go through my course work.
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