This apprenticeship is appropriate for people who hold an administration role which includes a wide range of duties and an appropriate amount of responsibility and autonomy.
The qualification is delivered and assessed in the workplace and you will be responsible for producing an electronic portfolio of evidence which confirms your ability to perform a range of administrative tasks in the workplace.
There is also a range of optional units to complete. These could include developing and delivering presentations, analysing and presenting business data, procuring products and services, and using email among many others. These will be decided by matching your job role to the list of optional units and selecting those for which you are able to generate evidence of your performance in the workplace.
The apprenticeship also includes:
For the vocational element of your apprenticeship, you will be assessed on the job, using a range of methods including the production of evidence such as case histories, questions, witness testimonies, professional discussion and observations. These will be uploaded into an electronic portfolio.
You may need to attend the College on a day release/block release basis in order to achieve your Functional Skills. These will be evidenced through the completion of end tests in each subject.
As a Customer Service apprentice, Natasha Thomas sailed into a new career with classic narrow boat company Avante.
Her placement with the Willington firm – which involved helping run the office, liaising with customers from around the world, inspecting the boats and even driving them occasionally under supervision – led directly to the offer of a full-time job.
Natasha’s success was supported by the NVQ in Customer Service she took at Derby College during her placement.
I knew I wanted to work in customer service but in a role that was a bit different. I love this job. No day is ever the same and there’s always so much variety. My College tutor was really encouraging and regularly came to see me at Avante to go through my course work.