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Intermediate Apprenticeship in Customer ServiceApply Now »

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Level: 2

Location: Workplace

Years: 1

Interview: Y

Course Summary

This apprenticeship covers the skills needed to provide excellent customer service – essential to any organisation’s success. It will serve you well in many industries, enhancing your knowledge and allowing you to reflect on your experience to improve your personal development.

Entry requirements

You will need GCSE grades A-D in English and Maths and you will
require an interview before enrolling. In addition to having good literacy
and numeracy skills, you must be well motivated and self-disciplined.

Course Content

There are two mandatory units: 
  •  Communicate using customer service language
  •  Follow the rules to deliver customer service
There are also optional units and you will complete a Technical
Certificate at Level 2; Functional Skills at Level 1 in Mathematics and
English; and Personal Learning and Thinking Skills.

How will I be assessed?

You will be assessed on and off the job where you will be given dedicated mentors to support and guide you through your qualification. Day release options will be discussed with you and your employer.

Are there any additional costs or specialist equipment required?

No

What can I do after this course?

Further study

You can progress to the NVQ Level 3 or Advanced Apprenticeship in Customer Service, take Level 2/3 qualifications in subjects such as Business and Administration and Team Leading, or pursue other routes of self-development.

Careers
You will be gaining more experience within your current job role at work and can take your career forward in customer service settings in many diverse industries.

 

 

Natasha Thomas

Natasha Thomas

Navigating a customer service career

As a Customer Service apprentice, Natasha Thomas sailed into a new career with classic narrow boat company Avante.

Her placement with the Willington firm – which involved helping run the office, liaising with customers from around the world, inspecting the boats and even driving them occasionally under supervision – led directly to the offer of a full-time job.

Natasha’s success was supported by the NVQ in Customer Service she took at Derby College during her placement.

I knew I wanted to work in customer service but in a role that was a bit different. I love this job. No day is ever the same and there’s always so much variety. My College tutor was really encouraging and regularly came to see me at Avante to go through my course work.
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