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Advanced Apprenticeship in Customer ServiceApply Now »

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Level: 3

Location: Workplace

Years: 1

Interview: Y

Course Summary

This apprenticeship equips you with a broader understanding of how to improve customer service for the benefit of your organisation. It’s ideal if you work within an environment where you deal with people as customers on a daily basis and are seeking to take on a more senior role.

Entry requirements

Course Content

There are two mandatory units:
  •  Demonstrate understanding of customer service
  •  Demonstrate understanding of the rules that impact on improvements in customer service
There are optional units too.

How will I be assessed?

You will be assessed on and off the job and will have dedicated mentors to support and guide you towards your qualification. Day release options will be discussed with you and your employer.

Are there any additional costs or specialist equipment required?

No

What can I do after this course?

Further study
You can advance your skills with qualifications in management such as the NEBSM (ILM) or NVQ Management Levels 3 or 5. Alternatively, you can take other routes of self-development.

Careers
Career options are broad and varied in the many customer service sector industries.

 

Natasha Thomas

Natasha Thomas

Navigating a customer service career

As a Customer Service apprentice, Natasha Thomas sailed into a new career with classic narrow boat company Avante.

Her placement with the Willington firm – which involved helping run the office, liaising with customers from around the world, inspecting the boats and even driving them occasionally under supervision – led directly to the offer of a full-time job.

Natasha’s success was supported by the NVQ in Customer Service she took at Derby College during her placement.

I knew I wanted to work in customer service but in a role that was a bit different. I love this job. No day is ever the same and there’s always so much variety. My College tutor was really encouraging and regularly came to see me at Avante to go through my course work.
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