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Advanced Apprenticeship in Customer ServiceApply Now »

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Level: 3

Location: Workplace

Years: 1

Interview: Y

Course Summary

This apprenticeship equips you with a broader understanding of how to improve customer service for the benefit of your organisation. It’s ideal if you work within an environment where you deal with people as customers on a daily basis and are seeking to take on a more senior role.

Entry requirements

Course Content

There are two mandatory units:
  •  Demonstrate understanding of customer service
  •  Demonstrate understanding of the rules that impact on improvements in customer service
There are optional units too.

How will I be assessed?

You will be assessed on and off the job and will have dedicated mentors to support and guide you towards your qualification. Day release options will be discussed with you and your employer.

Are there any additional costs or specialist equipment required?

No

What can I do after this course?

Further study
You can advance your skills with qualifications in management such as the NEBSM (ILM) or NVQ Management Levels 3 or 5. Alternatively, you can take other routes of self-development.

Careers
Career options are broad and varied in the many customer service sector industries.

 

S. Singh Dhadwal

S. Singh Dhadwal

Business student plans to study Stateside

Derby College student Sukhveer Singh Dhadwal is planning to study for a business degree abroad after successfully completing his Level 3 Advanced Extended Diploma in Business. Sukhveer, who is 19 and from Littleover, would very much like to take his degree at a university in the USA or Canada – and believes that going to Derby College, has given him the impetus to pursue his career goals.Sukhveer's main ambition is to be his own boss, which is why, after gaining A levels in psychology, chemistry, biology and geology at sixth form college, he went on to study business. Sukhveer, who got the idea of studying overseas after visiting Miami University last year, is considering applying to universities in California and possibly the University of Alberta in Canada. He is unsure exactly which subject he would like to take, but is keen to gain a degree relevant to business such as accountancy or economics. Ultimately he would like to start his own business in the States or Canada in a tech-related field such as gadgets.

He said: "Going to Derby College has helped inspire me. Unlike sixth form college you're encouraged to take more responsibility for yourself.
"Studying in the USA or Canada will be a great adventure and going to Derby College has taught me to be so much more independent." I've talked through my university plans with my tutors and they've helped me find links to overseas courses etc."

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